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5Dimes Sportsbook Review
Bonuses, 9.5 – It can be a little hard to figure out some of the rules and rollover regulations at 5Dimes, but it's worth it for a 50% deposit bonus. New players can also be rewarded with up to $400 in initial bonuses, which is very generous.
Customer Service, 8.9 – The 5Dimes phone customer service ranks among the best in the industry with a great reputation for taking bets and fixing any issues their customers might encounter. Their online help section could use some work though, as there is only a single place for e-mail inquiries for potential customers looking for info before joining up.
Odds Variety, 9.9 – When it comes to odds variety no one else online can compare to 5Dimes. While other books tend to have a cookie cutter odds list that can be found anywhere, 5Dimes steps out of the box with their own offerings. Some of their unique betting opportunities include five-cent overnight baseball lines, 15-team parlays for busy nights in the NHL, and teasers up to 20 points for all your CFL action.
Overall Experience, 9.4 – 5Dimes could use a website upgrade as they haven't stayed current in regards to the latest online software available, but they make up for it with their content offering. This includes offering poker and casino games as well as some of the best sports betting options anywhere, as well as great bonuses, fast payouts, a lottery room, and skill games.
Payment solutions, 9.9 – 5Dimes offers of the of the fastest payout systems you'll find online, period. Their excellent payout record continues to earn them the top rating from TopSportsbooks.com and is even more appreciated amidst the many horror stories that have plagued many bettors trying to get their money from other sportsbooks.
Reputation, 9.5 – Have avoided any scandals or controversy like those that have hit some of the other sportsbooks born in the late 90's. 5Dimes has a very positive rep throughout the industry, which has been earned and maintained by offering great options and service to small-time bettors and the high rollers.
Software, 9.0 – 5Dimes drags a bit in the software department because they offer a wide variety of software throughout their product catalog. It all works reliably and efficiently, so the joining of Unified Gaming, Xtech Casino, and a flash casino hasn't hurt user experiences. A system upgrade in 2009 boosted their rating in this category, but they still lag behind other books.
Stability/License, 9.1 – Still based in Costa Rica, where licensing is no longer offered. Despite the lack of official licensing, 5Dimes has continued to follow the best industry practices and maintained their stability and credibility with their customers and in the industry to stay among the top sportsbooks in terms of stability and reliability.
TSB Experience, 9.3 - TopSportsbook.com members have been working with 5Dimes for seven years, mostly in advertising and company marketing through large portal and mainstream sports sites. 5Dimes has not been hit by reports of slow-pay or no-payment from vendors or partners and has earned our seal of approval. We have found that sportsbooks that are fair and professional with their vendors are the same with their customer base.
Website, 8.6 – 5Dimes' weakest link is their website. It's not flashy and it has some outdated frames that make it look undesirable next to more recent and up-to-date sites. 5Dimes offers some unique content for customers, but they lack the overlay of stats, matchups, and sports research tools offered by many of their competitors.
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